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To prepare for the ServiceNow CIS-CSM exam, it is recommended that you have hands-on experience working with the ServiceNow platform, particularly in the area of customer service management. You can also take advantage of training courses and study materials provided by ServiceNow, including the Customer Service Management Fundamentals course and the Customer Service Management Implementation course. By thoroughly preparing for the exam and earning the ServiceNow CIS-CSM certification, you will position yourself as a highly qualified and sought-after expert in ServiceNow customer service management.

To earn the ServiceNow CIS-CSM certification, candidates must pass a rigorous 60-question multiple-choice exam within 90 minutes. CIS-CSM exam is designed to test the candidate's knowledge of customer service management processes, including incident management, problem management, change management, and request fulfillment. CIS-CSM exam also covers topics such as customer service automation, including chatbots and virtual agents, and customer service performance management, including metrics and reporting.

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Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead andcontribute to the configuration, implementation, and maintenance of the ServiceNowCSM application.

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each LearningDomain, specific learning objectives have been identified and are tested in the exam.

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correctresponses.

If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

There are plenty of resources available in the market place for oracle CIS-CSM Exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q186-Q191):

NEW QUESTION # 186
When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

A. Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)
B. Activation of the Customer Service plugin (com.sn_customerservice)
C. Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)
D. Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

Answer: D

NEW QUESTION # 187
Which of the following are benefits that may be gained from using communities?
Choose 3 answers

A. Reduce cost per sales
B. Engagement with Customers
C. Increase marketing effectiveness
D. Get product feedback
E. Reduce support costs

Answer: B,D,E

NEW QUESTION # 188
What is required to enable the Follow the sun field on the Customer Service Case form?

A. The value property on the form must be set to true and the field added to the case form
B. The value property on the form must be set to true
C. Nothing, it is a standard field
D. The plugin 'com.snc.csm_time_recording' needs to be activated

Answer: A

NEW QUESTION # 189
What is required to enable the Follow the sun field on the Customer Service Case form?

A. The value property on the form must be set to true and the field added to the case form
B. The value property on the form must be set to true
C. Nothing, it is a standard field
D. The plugin 'com.snc.csm_time_recording' needs to be activated

Answer: A

Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.html

NEW QUESTION # 190
What role does the Engagement Manager play before the Workshop? (Choose two.)

A. Assists with technical requirements
B. Acts as intermediary
C. Provides answers to technical problems
D. Project Manager

Answer: A,D

NEW QUESTION # 191
......

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CIS-CSM Latest Dumps Ppt, Exam CIS-CSM Torrent

Difficulty in Attempting ServiceNow Certified CIS CSM

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q186-Q191):

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